Refund policy
Return and Refund Policy
Kimmies Living products are supplied digitally and no physical products are shipped.
Digital content and cancellation rights
Where digital content is supplied to you immediately after purchase, we will ask for your express consent for supply to begin straight away and for your acknowledgement that, once supply begins, you will lose your statutory 14-day right to cancel the digital-content contract.
If you do not give the required consent and acknowledgement, we will not begin supplying the digital content during the cancellation period.
Faulty or incorrectly supplied digital content
Your statutory rights are not affected by this policy. If digital content supplied by Kimmies Living is faulty, inaccessible, not as described or has otherwise not been supplied in accordance with your statutory rights, please contact us so that we can put things right. Depending on the circumstances, you may be entitled to repair or replacement of the digital content, a price reduction or a refund.
Changing your mind
Once immediate supply of digital content has begun following your express consent and acknowledgement, you will no longer have the statutory 14-day cancellation right for that digital content.
This does not affect any rights you may have where the digital content is faulty, not as described or otherwise does not conform to the contract.
Need help?
If you experience a problem with your purchase or accessing your Kimmies Living content, please contact:
We'll be happy to help.
Kimmies Living Ltd
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company No. 17483837
Registered in England & Wales